Sales Supervisor

Sales Supervisor Position

We are looking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.

An excellent call center supervisor must have supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.

The goal is to drive excellent performance from your team that will bring sustainable business growth. 

Salary is negotiable based on experience.

Responsibilities

• Assist in the formulation of targets for individuals and teams to meet client goals
• Recruit, hire and retain new employees for your team
• Answer questions from agents and provide guidance and feedback with the One Minute Manager philosophy
• Devise ways to optimize performance and keep staff motivated
• Measure performance with key metrics
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problem

Requirements

• Proven experience as call center supervisor or similar supervisory position
• Proficient in English
• Working knowledge of One Minute Manager
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
• Exceptional attendance a must
• Open availability

If you are interested in applying for this position, please fill out the application on our website at www.ctacallcenter.com. We will be receiving applications until COB on Wednesday May 18th.

• Answer questions from agents and provide guidance and feedback with the One Minute Manager philosophy
• Devise ways to optimize performance and keep staff motivated
• Measure performance with key metrics
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems

Requirements

• Proven experience as call center supervisor or similar supervisory position
• Proficient in English
• Working knowledge of One Minute Manager
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
• Exceptional attendance a must
• Open availability

Hours of operation:

• Monday-Friday 7am-10pm, Saturday & Sunday 9am-10pm

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